Warther Tours Policies, Procedures & Travel Protection
Transportation, Drivers and Escorts
The most important aspects of our tours are your safety, comfort, and enjoyment. Warther Tours partners with Pioneer Trails for our motor coach transportation. Pioneer Trails’ coaches are restroom equipped, air conditioned, with DVD & CD players. Seating is comfortable and coaches are equipped with safety belts for each passenger. We rely on them for professional, qualified, and courteous drivers. Your trip escort will typically be Mark Warther, but on occasion, an employee/associate of Warther Tours will escort your trip. Escorts are there to handle emergencies or to answer any questions you may have. Driver gratuities are typically paid for by Warther Tours, unless otherwise noted.
Warther Tours acts as an agent selecting appropriate hotel accommodations, attractions, and meal stops. Each tour is priced per person as Single (one occupant per room), Double (two occupants per room), or Triple (three occupants per room). The cost of overnight tours includes baggage handling for one piece of luggage per person, to weigh less than 50 pounds. A small carry on is also permitted but must fit in the overhead compartment or under your feet, not to obstruct the aisle of the coach. No baggage without a Warther Tours luggage tag will be stored under the coach without the express permission of the Warther Tours escort. Oxygen to be carried onboard the coach is subject to strict regulations and Warther Tours must be notified, as well as the coach driver and escort.
Warther Tours Responsibility
While we seldom need to change a published tour, Warther Tours reserves the right to do so should circumstances, such as but not limited to weather, dictate such change. Any changes due to an emergency of any kind incurring additional expense shall be borne by the passenger. The right is also reserved by Warther Tours to cancel any tour prior to departure if it is not up to capacity. In such a case, all payments received by Warther Tours will be refunded. Warther Tours also reserves the right to accept or decline any passenger as a member of any tour at any time. Warther Tours acts only as an agent for passengers and therefore accepts no responsibility, in whole or part, for delays, loss, damage, injury to property or person due to mechanical defects or other cause, or for additional expenses incurred through sickness, weather strikes, wars, quarantine, or other causes. Any person or group leader booking reservations for more than one passenger is required to inform the other person of Warther Tours booking and cancellation policies, as well as pertinent information concerning the tour. Warther Tours is not responsible for incorrect information given out by a second party. Warther Tours makes every effort to e-mail and/or mail through USPS a tour’s itinerary 3 – 4 weeks prior to departure, with a follow up call 1 – 2 days prior to departure. It is the customer’s responsibility to call for a departure time a week prior to tour departure in the event that no information has been received in writing from Warther Tours.
Deposits, Payments & Seat Assignments
Reservations are confirmed when Warther Tours receives your refundable deposit and trip sign-up form. The deposit amount for 1-day tours is $25; for 2 thru 6-day tours is $150; and for 7-day or larger tours is $250. Invoices are typically sent via e-mail, unless other arrangements are made. The final payment date for the tour is listed on the invoice. There are no assigned seats for tours; however, if you have a special need, you are required to notify Warther Tours at the time of sign-up to inform them of such need. Because many of our tours have limited seating, it is recommended that you book your tour as soon as possible.
Trip Cancellation and Tour Protection
Travel Protection (Recommended for any trip that includes air travel or sea travel)
Regardless of reason, cancellations result in costly charges from our travel and hotel providers covering penalties and fees incurred by canceling confirmed bookings. When booking a Warther journey you have the option of purchasing “Travel Protection” from Warther tours in the event you need to cancel your trip after making your reservation(s) or if problems arise during your trip.
Under the Warther Travel Protection, you can cancel your tour for any covered reason up to the day before departure and receive a money-back refund (less insurance premium). This policy will cover pre-existing conditions and death of a family member. Family member is defined as “Your or Your Traveling Companion’s legal or common law spouse, Domestic Partner, parent, legal guardian, step-parent, grandparent, parents-in-law, grandchild, natural or adopted child, foster child, ward, step-child, children-in-law, brother, sister, step-brother, step-sister, brotherin- law, sister-in-law, aunt, uncle, niece or nephew.
Our policy is through Travel Insured International and the following outlines your Travel Protection Benefits:
Trip cancellation……………………………….trip cost, up to the lesser of the trip cost paid or the limit of coverage for which benefits are requested and the appropriate plan cost has been paid. Maximum limit of $20,000.
Trip Interruption…………………………….…150% of trip cost (unused portion of trip)
Travel Delay – 6 hrs…………………………….$750 ($150/day)
Missed Connection – 3 hrs……………………$500
Baggage Delay – 24 hrs………………………..$400
Accident & Sickness Medical Expense…….$50,000
Emergency Evacuation & Repatriation…….$250,000
Non-Insurance Worldwide Emergency Assistance Services………Included
Cancel for Any Reason (CFAR)………………………………………….Optional @ Additional Cost (CFAR coverage is 75% of the nonrefundable trip cost).
Travel protection/trip cancellation plans cost vary, depending on the cost and length of your trip. Unless otherwise notified, Warther Tours automatically includes Travel Protection/Trip Cancellation protection on your invoice. Travel protection must be purchased at time of booking and the protections cost is not refundable. If you decline travel protection, it is your responsibility to notify Warther Tours of such at the time of your tour sign-up.
If you choose to waive travel protection, the following refund schedule will apply:
91 days or more from departure date….……100% refund
76 – 90 days from departure date……….…… 75% refund
61 – 75 days from departure date…………… 50% refund
31 – 60 days from departure date…………… 25% refund
0 -30 days from departure date……………… 0% refund ****************************************************************************************************
Trip Cancellation Protection
(Recommended for short trips that do not include air travel)
Warther Trip Cancellation Protection
Regardless of reason, cancellations result in costly charges from our travel and hotel providers covering penalties and fees incurred by canceling confirmed bookings. When booking a Warther journey you have the option of purchasing “Trip Cancellation Protection” from Warther tours in the event you need to cancel your trip after making your reservation(s). With trip cancellation protection, you will receive a 100% refund of the money you’ve paid, up to the departure date of your trip.
If you choose to waive trip cancellation protection, the following refund schedule will apply: Cancellation 30 or more days prior to departure date 100% refund
Cancellation less than 30 days prior to departure date No refund
All public tours are non-smoking, and it is a federal law that smoking on public transportation is prohibited. Frequent stops are made to accommodate smokers. If you have a smoking preference and it is available at your tour hotel, let us know at the time of your trip sign-up.
Departure times & locations for Regional Tours
Typically, our tour pick up locations are at the Walmart Supercenter located on Bluebell Drive SW in New Philadelphia, Ohio. Occasionally, additional pick up locations will be added as the group dictates. Departure times and locations will be outlined in the itinerary you will receive for the tour you sign up for.